Privacy Policy
Effective date: Nov 2025.
www.lucywyld.co.uk is owned and operated by Lucy Wyld Ltd.
Lucy Wyld Ltd is the data controller and can be contacted at: studio@lucywyld.co.uk
14A Church Street, Boston Spa, West Yorkshire, LS23 6DN
1. Purpose of this Policy
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us about design services. We are committed to respecting your privacy and ensuring your information is handled securely and lawfully.
2. GDPR and Legal Basis
We process personal data lawfully, fairly, and transparently.
Our legal basis (in accordance with UKGDPR) for processing may include:
· Your consent, given when you submit an enquiry or contact us directly
· The performance of a contract, for example when we provide design services
· Our legitimate interests, such as maintaining communication and business records
· You may withdraw consent at any time by contacting us.
3. Information We Collect
We may collect:
· Your name, email address, and phone number
· Project or home address (if provided)
· Any information shared through our enquiry form or direct emails
Data is collected through:
· Our website enquiry form
· Direct email correspondence
4. How We Use Your Data
We use your personal information to:
· Respond to enquiries and communicate about your project
· Provide our design services (including quotations or proprosals) and maintain record
· Send updates or respond to requests (if you’ve asked us to)
We will only use your information for the purposes outlined here or clearly stated on our website.
5. Sharing Your Information
Your data will only be accessed by members of our organisation who need it to perform their work.
We never sell or share personal data with third parties, except:
· Where required by law
· To protect our legal rights or respond to legal proceedings
· To prospective buyers, in the event that we sell or restructure our business
We may share your information only when necessary to deliver our design services — for example, with tradespeople or suppliers directly involved in your project.
We will not disclose your personal data for any reason beyond what is set out in this policy or clearly stated on our website.
6. External Links
Our website may contain links to other websites. We are not responsible for and have no control over the privacy policies or practices of third-party sites. Please review their policies before sharing personal data.
7. Data Retention
We keep your personal data only as long as necessary for the purpose it was collected or as required by law. When that purpose has been met, we securely delete or anonymise your data.
8. Data Security
Your personal data is stored securely, and we take reasonable technical and organisational steps to protect your data from unauthorized access, loss or misuse. Access is limited to employees who need it for their roles. However, as the internet is never completely secure, we cannot guarantee the absolute security of data transmitted online.
9. Your GDPR Rights
You have the right to:
· Access the data we hold about you
· Request corrections or deletions
Withdraw consent
· Restrict or object to how we process your data
· Request a copy of your data in a portable format
· To exercise these rights, please contact us.
10. Children’s Privacy
We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with information, please contact us so we can remove it.
11. Managing Your Data
To access, amend, or delete your data, please contact our Privacy Officer.
You can opt out of our communications at any time by clicking “unsubscribe” in emails or contacting us directly.
12. Cookies
Our website does not use cookies to collect personal information.
13. Policy Updates
We may update this policy from time to time. The effective date at the top will indicate the latest version. We encourage you to check this page periodically to stay informed.
14. Complaints
If you have concerns about how we handle your data, please contact us using the details below.
If unresolved, you can raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
15. Contact Us
Privacy Officer: Lucy Wyld
Email: studio@lucywyld.co.uk
14A Church Street, Boston Spa, West Yorkshire, LS23 6DN